This Privacy Policy explains how Uptus Studios ("we," "us," "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from uptusstudios.ca.
Information We Collect
When you browse our site, place an order, or contact us, we may collect:
- Contact information: name, email address, phone number, shipping and billing address
- Order information: items purchased, order history, payment details (processed securely by our payment providers — we do not store full card numbers)
- Account information: login details, if you create an account
- Device and browsing information: IP address, browser type, and pages viewed, used to determine your location for currency display and general site analytics
How We Use Your Information
- To process and fulfill your orders, including shipping, customs documentation, and customer service
- To communicate with you about your order, including shipping updates and support requests
- To send marketing communications, but only if you've opted in — you can unsubscribe at any time
- To detect and prevent fraud
- To improve our website and product offerings
How We Share Your Information
We share your information only as needed to run our business, with:
- Shopify — our e-commerce platform, which hosts our store and processes orders
- Payment processors (Moneris, Stripe) — to securely process payments
- Judge.me — to manage product reviews
- Twilio — to deliver text messages, only if you've opted in to texts (see our SMS Terms)
- Shipping carriers (Chit Chats, DHL Express) — to deliver your order and provide customs documentation
We do not sell your personal information to third parties.
Text Messages (SMS)
If you opt in to text messages, we collect your mobile number and a record of your consent (when and where you opted in, and the terms you agreed to). We use it only to send you the texts you signed up for. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Our messaging provider processes your number only to deliver our messages. Reply STOP to any text to opt out. See our SMS Terms.
Currency & Cookies
By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion. Your selected currency is stored in a temporary session cookie in your browser, which is automatically removed when you close your browser. We may also use standard analytics cookies to understand site traffic and improve your experience.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting obligations.
Your Rights
Depending on where you live, you may have the right to access, correct, or request deletion of your personal information, or to withdraw marketing consent at any time. To exercise any of these rights, contact us at support@uptusstudios.ca.
International Customers
If you are located outside of Canada, your information will be transferred to and processed in Canada and other countries where our service providers operate. We take reasonable steps to protect your information wherever it is processed.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at support@uptusstudios.ca.