Welcome to Uptus Studios. Below you'll find our shipping policies, including guidelines for preorders, processing times, production periods, and delivery expectations. By purchasing from Uptus Studios, you agree to the terms below.
General Shipping Information
- Our standard shipping method is ground shipping. We ship worldwide, with delivery times varying by location and local postal service
- Once your order is placed, please allow up to 48 hours for order verification and processing
- Shipping confirmation and tracking information will be sent to your email once your order has shipped
Preorder Process
For select product drops, we offer a preorder option allowing you to reserve items before they're available for shipment. During a preorder period, products are clearly marked as preorder with an expected shipping timeline. Preorder production and delivery timelines differ from in-stock items.
Preorder Production and Shipping Timeline
- Processing Time: After the preorder period closes, please allow up to 1 week for order processing
- Production Time: Preorder items typically require 3–5 weeks for production, depending on the product and order volume
- Shipping and Delivery: Once production is complete, please allow 1–2 weeks for shipping and delivery
Pre-order timelines are estimates. While we work closely with our manufacturing and logistics partners to meet them, occasional delays may occur due to production scheduling, customs processing, or carrier constraints. We'll notify you promptly of any meaningful delays.
Shipping Rates and Delivery Estimates
Shipping rates are calculated based on order weight and delivery location, and are shown clearly at checkout. Delivery estimates are just that — estimates — and can shift due to customs delays or postal service disruptions beyond our control.
Customs, Duties, and Taxes
All orders are shipped Delivered Duty Unpaid (DDU). Any customs duties, import taxes, tariffs, or brokerage fees assessed by customs or the courier are the customer's sole responsibility and are typically collected separately at the time of delivery. We recommend confirming expected duty costs with your country's customs office before ordering.
If you refuse to pay duties, taxes, or brokerage fees at delivery, your order will be treated as a refused shipment. In that event:
- No refund will be issued for the product price, original shipping cost, or any duties already assessed
- If the parcel is returned to us by the courier in original, unused, resalable condition, we may — at our sole discretion — issue store credit for the product price only, after deducting the return-freight cost billed to us by the courier and our standard $30 CAD return processing fee. This can result in a $0 store credit balance if return freight and fees exceed the item's value
- If the parcel is not returned to us (abandoned, destroyed, or disposed of by customs or the courier), no refund or store credit of any kind will be issued
This applies regardless of the reason duties were refused, including unexpected duty amounts, non-payment, or refusal to accept the shipment for any other reason.
Lost or Damaged Items
If your order is lost or damaged in transit, contact us immediately. We'll work with the shipping carrier to resolve the issue and, if necessary, send a replacement or issue a refund in accordance with our Refund Policy.
Contact Us
For any questions about your order or our shipping policies, contact us at support@uptusstudios.ca.